Return & Refund Policy

Return & Refund Policy – EmporiumHive.com

At EmporiumHive.com, we value your satisfaction and strive to provide you with quality products and a smooth shopping experience. Please review our return and refund policy below.

Returns Eligibility

We accept returns under the following conditions:

  • You must return the item within 7 days of delivery.
  • You must keep the product unused, undamaged, and in its original packaging with tags intact.
  • You must provide a valid proof of purchase (order number or receipt).

Non-Returnable Items

Returns will not be accepted for the following:

  • Items on sale or clearance

  • Personal care or intimate wear (e.g., undergarments)

  • Customized or made-to-order products

  • Products that have been used, damaged, or altered

Return Process

To request a return:

  1. Email us at support@emporiumhive.com with your order number and reason for return.

  2. Our support team will respond within 24–48 hours with instructions.

  3. You will be responsible for the return shipping costs unless the item was defective or incorrect.

Refunds

  • We process refunds within 5–7 business days after we receive and inspect the returned item.
  • We issue refunds to the original payment method.
  • If you paid Cash on Delivery, we will offer store credit or a bank transfer, subject to verification.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos and a brief description. We will arrange for a replacement or full refund, including shipping.