Frequently Asked Questions (FAQs)
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What payment methods do you accept?
We accept Cash on Delivery (COD), Credit/Debit Cards, Visa/MasterCard, JazzCash, Easypaisa, and Bank Transfers. -
Do you offer international shipping?
Currently, we only offer local shipping within Pakistan. -
How much is the shipping fee?
We charge a flat rate of PKR 250 per product for local shipping. -
How long will it take to receive my order?
Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days depending on your location. -
Can I track my order?
Yes, once your order has been dispatched, we will send you a tracking number via email or SMS to track your shipment. -
How do I cancel my order?
You can cancel your order within 24 hours of placing it by emailing us at support@emporiumhive.com. -
Can I change my order after it’s placed?
If you need to make changes to your order, please contact us as soon as possible. Once the order is processed or shipped, we may not be able to make changes. -
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order with pictures of the damaged or incorrect item. We will arrange a replacement or refund. -
Are your products authentic?
Yes, we ensure that all products listed on EmporiumHive.com are authentic and sourced from trusted suppliers. -
How do I know if a product is in stock?
Product availability is updated regularly on our website. If an item is out of stock, you will see a “Out of Stock” notice on the product page. -
Can I return a product?
Yes, returns are accepted within 7 days of delivery, provided the product is unused and in its original condition. -
How do I return a product?
To initiate a return, please email us at support@emporiumhive.com with your order number and reason for return. -
Will I be refunded for the return shipping cost?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. -
Do you offer gift cards?
Currently, we do not offer gift cards. However, we will consider this in the future based on customer demand. -
Can I use multiple discount codes on one order?
Only one discount code can be applied per order. -
How can I contact customer support?
You can reach our customer support team via email at support@emporiumhive.com. We aim to respond within 24-48 hours. -
Do you have a loyalty program?
At the moment, we do not have a loyalty program, but we are considering launching one soon. -
How do I know if my payment was successful?
You will receive a payment confirmation email or SMS once your payment is successfully processed. -
Can I modify my shipping address after placing an order?
If your order hasn’t been processed yet, we can update your shipping address. Contact us immediately at support@emporiumhive.com for assistance. -
How do I know if a product is eligible for a return?
Products must be unused, undamaged, and in their original packaging. Certain items such as sale items or personal care products may be non-returnable. Please check our Return & Refund Policy for more details.